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One plan, full access, built to support your growth.
+ Transaction fee for every item sold with Customily
How transaction fees work
A small transaction fee applies only when you make a sale of an item using Customily. The more you sell, the less you pay.
Add your average number of personalized items sold per month to calculate your costs.
Your 9-day free trial gives you full access to all of Customily’s features—no restrictions, no transaction fees, and no charges during the trial.
A credit card is required to start, except on Shopify and Shoplazza, where billing is handled through your Shopify or Shoplazza account.
You won’t be charged if you cancel before the trial ends.
For most platforms, we accept all major credit and debit cards directly.
If you’re using Customily on Shopify or Shoplazza, your subscription and transaction fees will be billed through their billing system, so you’ll pay alongside your Shopify or Shoplazza subscription, using whatever payment method you have on file with them.
There’s no need to change plans—Customily offers one simple subscription. If you want to cancel:
-> On Shopify and Shoplazza: Just uninstall the app, and your subscription will be canceled automatically.
-> On other platforms: You can cancel anytime from your account settings.Your subscription remains active until the end of your billing cycle.
-> On Shopify and Shoplazza: Your $49 subscription and transaction fees will be billed together with your Shopify or Shoplazza invoice, following their billing cycle.
-> On other platforms: The $49 subscription is billed as soon as your trial ends and then monthly on the same date. Transaction fees are billed separately, either at the end of the calendar month or when they reach $1,000—whichever comes first.
If you’re a high-volume seller or have specific needs, reach out to us for custom pricing options.
Customily’s standard pricing applies to Shopify, Etsy, Amazon, WooCommerce, and Shoplazza.
However, Customily supports multiple eCommerce platforms. If you're using a different platform, check out our legacy pricing options.
Transaction fees are charged per Customily item sold, not per order.
-> If an order includes 5 different Customily-powered products, you’ll be charged 5 transaction fees (one for each unique personalized item).
-> If an order includes 1 personalized product with a quantity of 5, you’ll be charged only 1 transaction fee, because Customily generates a single personalized file for that item.
The more you sell, the lower your per-item fee—so you save as your business grows!
Not exactly! Transaction fees are based on unique personalized items, not just quantity.
-> If a customer buys 5 of the same personalized product with the same personalization, you pay only 1 transaction fee because Customily generates a single personalized file.
-> If a customer buys 5 of the same product but each has a different personalization, you pay 5 transaction fees, since each item requires a unique personalized file.
You only pay one $49/month subscription per platform, no matter how many stores you have on that platform (e.g., multiple Shopify stores). All sales from those stores bundle together, helping you reach lower transaction fees faster.
If you sell on multiple platforms (e.g., Shopify + Etsy), each platform requires its own subscription, and transaction fees won’t bundle across different platforms. However, all your designs, assets, and settings are shared across your Customily account, so you can manage everything from one place.
As you sell more, your per-item fee automatically decreases, helping you keep more profit on every sale.
->You don’t need to take any action—the discount applies instantly as you reach a new tier.
-> If you sell across multiple stores (on the same platform), all sales count together to help you reach lower fees faster.
Your tiers resets at the start of each calendar month, so you always have the opportunity to scale up again.
Transaction fee tiers reset at the start of each calendar month, regardless of your subscription date. On the first day of every month, your sales count starts fresh, and fees begin at the first tier again.
No! Unlike other platforms that charge a percentage of your product price, Customily’s fees are fixed per item sold.
Whether you’re selling a $15 keychain or a $5,000 custom necklace, your transaction fee stays the same. You keep 100% of your profits!
Experience the full power of Customily—no risk, no commitment.
